Privacy Policy

1. Information We Collect

We may collect personal information you voluntarily provide through our website forms, phone calls, emails, or other communications. This may include:

• Full name

• Email address

• Phone number, if provided

• Property or project details

• Messages or questions submitted through our contact form

• Information related to a requested roof inspection, repair, replacement, storm damage concern, or exterior project

We may also collect non-personal information automatically when you visit our website, including:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Referring website or source

• Cookie and tracking data

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions or requests

• Schedule and follow up on free roof inspections

• Provide roofing, storm damage, repair, replacement, siding, or exterior service information

• Communicate with you by phone, email, or SMS when you have provided consent

• Send service updates, reminders, alerts, and occasional marketing messages

• Improve our website, advertising, customer experience, and services

• Maintain website security and prevent misuse

• Comply with legal, regulatory, or business obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand website traffic, measure marketing performance, and help us improve our services.

Cookies may be used to:

• Remember website preferences

• Analyze how visitors use the website

• Track form submissions or website interactions

• Support advertising or retargeting efforts, if applicable

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Email and SMS Communications

If you submit a form, request a free inspection, or opt in to receive communications, we may contact you by email, phone, or text message.

By providing your phone number and consent, you agree to receive SMS notifications, alerts, and occasional marketing messages from Fortitude Roofing Solutions. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly.

Consent to receive marketing communications is not required to purchase services.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our business, including:

• Website hosting providers

• CRM and form submission platforms

• Email and SMS communication providers

• Analytics and advertising platforms

• Scheduling or customer service tools

• Contractors, vendors, or partners involved in completing requested services

These providers are only permitted to use information as needed to perform services on our behalf.

We may also share information when required by law, to protect our rights, to prevent fraud or misuse, or in connection with a business transfer such as a merger, sale, or acquisition.

Mobile opt-in information and text message consent will not be sold or shared with third parties for their own marketing or promotional purposes.

6. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, online form, email, or electronic storage system can be guaranteed to be 100% secure.

Please avoid submitting sensitive personal information, such as Social Security numbers, banking details, or payment information, through general website forms.

7. Data Retention

We keep personal information only as long as necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices

You may contact us to:

• Request access to the personal information we have about you

• Ask us to correct or update your information

• Request that we delete your information, where applicable

• Opt out of marketing emails or text messages

• Ask questions about how your information is used

You may unsubscribe from marketing emails by using the unsubscribe link in the email, if available, or by contacting us directly.

You may opt out of SMS messages by replying STOP.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Fortitude Roofing Solutions
Marion, Illinois 62959
Phone: (618) 559-3062
Email: [email protected]
Website: strongabovethestorm.com